Our Policies

Ordering From Shades of Color:
You must be at least 18 years old to order from this online store. All orders are charged when you click the "submit" button and are confirmed automatically to the email address you provide on your order.

We accept the following USA issued credit cards- Visa, MasterCard, American Express, and Discover. The billing information you provide must match the information on file with your bank or credit card company. Any variance will delay or void your order.

Other Ways to Order:
You may also fax your order by filling out one of our order forms (retail, wholesale, fundraising) and faxing it to us with your credit card information filled out. Our fax number is (323) 296-2010. You may also mail your order to us at our address listed below:

Shades of Color
1235 W. 134th Street - Unit 1
Gardena, CA 90247

Please be sure to include the correct amount including shipping. We accept Money Orders or cashier’s checks. You are encouraged to confirm your request was received. Unfortunately Shades of Color is not held responsible for payments that do not arrive.

We currently do not currently ship to any other locations other than the USA and Canada.

We ship small orders via US Postal Service, and large orders via UPS (UPS does not ship to P.O. Boxes)


Order Confirmation:
If your order was processed successfully, you will receive an order number via e-mail. If you do not receive a confirmation your order did not go through.

Shades of Color is not responsible for typographical errors. We reserve the right to cancel any order you have placed if there was a typographical error on our website concerning the pricing or availability of any item you ordered when you placed the order.

We reserve the right to change the terms and conditions of sales online at any time. Shades of Color may also make changes to any products offered online, at any time, without notice.


When will I receive my items?
Please allow up to two business days to process your order in addition to the shipping method you select.  We are unfortunately not open on the weekends. We will always do our best to get your items to you as fast as possible.


Returned or Unclaimed Shipments:
Unfortunately we are unable to provide guidance to the mail carrier on where to leave your package. Shades of Color is not responsible for returned or unclaimed shipments. Some state institutions/penitentiaries do not accept certain calendars as they are deemed contraband. In this event, Shades of Color is not liable. Customers that have shipments returned to our office will be notified and have 14 days to redirect their shipment.

General Terms of Sale:
Shades of Color stands by our products and supports 100% customer satisfaction. If you need to submit a missing or damaged item claim it must be received within 5 business days of receiving your order. Only 1 missing item claim allowed per invoice. Faxed orders and orders taken over the phone are accepted with credit card payments only. Products are subject to availability; if an item is sold out we reserve the right to replace with a similar product. Undeliverable items such as to faulty address, unclaimed packages or unapproved institutions are not guaranteed. We offer a 100% returnable guarantee: within 30 days of shipping you are eligible to return your unsold items less a 30% restocking fee; after 30 days your return will not be accepted and shipped back at customer’s expense.

For any questions or concerns please call 1-800-924-1811 (310-329-1090) or email orders@shadescalendars.com.


Privacy
Sharing your personal information: We do not sell, trade, or rent Users personal identification information to others.


Recommended 2014 Holiday Shipping Guidelines

Allow up to two weeks to receive your shipment.

As always we thank you for your business - we appreciate you very much!!

Shades of Color, LLC
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